Annual Maintenance Contracts (AMC)

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Annual Maintenance Contracts (AMC)

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Email Address

info@fwd-xpress.com

Helene Haddad

+971 50 476 6866

Roy Moussa

+971 56 476 6866

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Comprehensive coverage that keeps your business protected all year round.

Annual Maintenance Contracts (AMC)

Technology is the backbone of your business — and keeping it running reliably should never be left to chance. At Forward Xpress Trading, our Annual Maintenance Contracts provide businesses across Abu Dhabi with a structured, cost-effective solution for managing their IT infrastructure throughout the year. With scheduled preventive maintenance, priority support, and comprehensive equipment coverage all wrapped into one fixed plan, our AMC packages give you the confidence to focus on your business while we take care of your technology.

What’s Included in Our AMC

Scheduled Preventive Maintenance Visits

Regular on-site visits from our certified technicians to inspect, clean, update, and optimise all covered equipment. Preventive maintenance identifies potential issues early — before they develop into costly breakdowns that disrupt your operations.

Priority Support

AMC clients receive priority status for all support requests. When you raise an issue, our team responds promptly and resolves it ahead of standard callouts — minimising downtime and keeping your business moving.

Hardware Repairs & Replacements

Covered equipment that develops a fault is repaired or replaced as part of your AMC — using genuine spare parts and carried out by our certified technicians. No surprise costs, no delays.

Software Support & Troubleshooting

From operating system issues and software conflicts to virus removal and performance optimisation, our team resolves software-related problems as part of your comprehensive AMC coverage.

Network Monitoring & Support

We monitor the health and performance of your network infrastructure and respond swiftly to any connectivity issues — ensuring your team stays connected and productive at all times.

CCTV & Security System Maintenance

Keep your security systems in peak condition with scheduled maintenance of your cameras, recorders, and access control systems — ensuring your premises remain protected throughout the year.

Printer Maintenance

Regular servicing of your printing equipment including cleaning, component checks, and consumable guidance — keeping your printers producing high-quality output consistently and reliably.

Detailed Service Reports

After every maintenance visit, we provide a comprehensive service report outlining the work carried out, the condition of your equipment, and any recommendations for further action — keeping you fully informed at all times.

Our AMC Plans

Basic Plan

An entry-level maintenance package ideal for small businesses covering essential preventive maintenance visits and standard support response times. A cost-effective way to protect your core IT equipment throughout the year.

Standard Plan

A mid-tier package offering more frequent maintenance visits, faster response times, and broader equipment coverage — designed for growing businesses that depend heavily on their technology day to day.

Premium Plan

Our most comprehensive AMC package, offering maximum visit frequency, priority same-day response, full equipment coverage, and dedicated account management. Ideal for larger businesses and organisations that require the highest level of ongoing support and care.

Why an AMC Makes Business Sense

Reduced Downtime

Proactive maintenance and fast response times mean issues are caught and resolved quickly — keeping your operations running without costly interruptions.

Predictable Costs

A fixed annual contract eliminates the uncertainty of unexpected repair bills, making it far easier to plan and manage your IT budget throughout the year.

Extended Equipment Lifespan

Regular servicing and preventive care keep your hardware in optimal condition — extending its working life and maximising the return on your technology investment.

Single Point of Contact

With an AMC from Forward Xpress Trading, you have one dedicated team looking after all your IT needs. No more chasing multiple vendors or managing different service agreements for different equipment.

Peace of Mind

Knowing that your technology is being proactively maintained and that expert support is just a call away gives you the confidence to focus entirely on running and growing your business.

Who Should Consider an AMC?

Our Annual Maintenance Contracts are suitable for businesses of all sizes and sectors, including offices and corporate organisations, retail businesses, warehouses and logistics companies, educational institutions, government and public sector entities, and healthcare facilities. If your business relies on technology to operate — and most do — an AMC is a smart investment.

Why Choose Forward Xpress Trading for Your AMC?

Flexible plans tailored to the size and needs of your business

Certified technicians with expertise across all equipment types

Genuine spare parts used in every repair included in your contract

Priority response times for all AMC clients

Comprehensive coverage across hardware, software, networking, CCTV, and printing

Transparent pricing with no hidden fees or surprise charges

Ready to protect your business with a comprehensive Annual Maintenance Contract? Contact our team today to discuss your requirements and find the right AMC plan for your business.